First Aid Only - Instant Cold Pack

TAC SOURCE 100% SATISFACTION GUARANTEE!!

Tac Source has a 100% customer satisfaction guarantee! If you are not satisfied with the product(s) you ordered, simply return them to us within 30 days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to return an item?

To start a return, you can contact us at support@tacsource.com.au. Please note that returns will need to be sent to the following address: 84 Logan Road, Woolloongabba QLD 4102

You can always contact us for any return question at support@tacsource.com.au

Damages and issues

In the unlikely event that the product(s) you have ordered are damaged or faulty, Tac Source will work with you to resolve the issue as manufacturers offer different warranty periods. We will not replace or refund an item that is damaged through incorrect use.

Exceptions / non-returnable items

Certain types of items cannot be returned. (such as custom products, special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@tacsource.com.au.

Please note we do not refund shipping fees.

Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless your item is a manufacturers warranty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend sending return via a registered parcel service as Tac Source is not liable/does not accept liability for lost parcels.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you require any further information or have any questions, please do not hesitate to contact one of our staff members on 07 3732 4974 or via email at support@tacsource.com.au.